FAQ
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Frequently Asked Questions
What services does Hayat Ar-Rahalat provide?
We specialise in:
- Umrah programmes (guided with Pegawai / Mutawwif)
- Islamic heritage tours (e.g. Jordan, Baitul Maqdis, Cairo)
- Guided group travel for families & organisations
- End-to-end arrangements: flights, accommodation, visas, transport & coordination
Every journey is curated with care, structure, and spiritual preparation.
Are you a registered travel agency?
Yes. Hayat Ar-Rahalat Travel & Tours Pte. Ltd. is a Singapore-registered company (UEN : 202421011Z / TA04007) and operates in accordance with local regulatory requirements. We prioritise transparency, documentation accuracy, and compliance in all our operations.
What is included in your Umrah packages?
Typically, our Umrah packages include:
- Return flights
- Hotel accommodation in Makkah & Madinah
- Ground transport
- Visa processing assistance
- Guided ziarah
- Pre-departure briefing
- Pegawai / Mutawwif guidance throughout the journey
Specific inclusions may vary by package. Please refer to the brochure or contact us for details.
What is not included?
Common exclusions may include:
- Travel insurance
- Personal expenses
- Optional upgrades (room upgrades, additional baggage, etc.)
- Meals not stated in the itinerary
We provide clear breakdowns before confirmation.
How much does Umrah cost?
Pricing depends on:
- Travel dates
- Hotel category
- Airline
- Room occupancy (quad / triple / twin / single)
- Seasonal demand
Please let us know which package and travel period you are referring to, and we will provide an accurate quotation.
Do you provide guidance for first-time Umrah travellers?
Yes. Many of our travellers are performing Umrah for the first time.
We conduct structured pre-departure briefings covering:
- Manasik preparation
- Ihram guidance
- Practical travel advice
- What to expect on ground
Our Pegawai and Mutawwif provide step-by-step guidance throughout.
Do you arrange private or customised Umrah trips?
Yes. We can arrange:
- Private family Umrah
- Small group departures
- Customised itineraries
- Educational heritage tours
Let us know your preferred dates and requirements.
What payment methods do you accept?
We accept:
- Bank transfer
- Corporate transfer (for group bookings)
Payment terms and schedules will be stated clearly in your invoice and booking confirmation.
Can I request an installment payment?
We may structure staged payments depending on departure timeline. Full payment must be completed before ticketing and visa processing deadlines.
Please contact us early to discuss options.
What happens if I need to cancel?
Cancellation policies depend on:
- Airline fare rules
- Hotel terms
- Visa processing stage
- Timing before departure
Cancellation fees may apply. We strongly recommend purchasing travel insurance.
Who will accompany us during the trip?
Each group is led by trained Pegawai / Tour Leaders. Selected departures are guided by experienced Ustaz or subject matter guides, depending on the programme.
We emphasise service rooted in amanah & ihsan.
Why choose Hayat Ar-Rahalat?
From a traveller’s perspective:
- Personalised care
- Structured preparation
- Clear communication
- Ethical & values-driven approach
- Professional coordination
- Meaningful post-journey engagement
We do not simply arrange trips.
We carry journeys with you.
Where is your office located?
- 52 Telok Blangah Rd #02-07, Telok Blangah House, Singapore 098829
How can I contact you?
You may reach us via:
- Direct office appointment
We aim to respond promptly during working hours.